Country Agents Network is based on mutually understanding of giving good customer services and security for both the customer and service providers (Agent/freelancer) groomed by the Rwandan government and National police. After years of preoccupation with overcoming the core challenges of establishing large-scale, sustainable digital finance service(largely using mobile money) and other MFS based platforms & systems in developing countries, we are seeing growing attention to consumer protection. It’s high time, too. But actually many of the key consumer protection issues relate to basic customer service – and they appear to be creating real problems for providers by undermining trust in their digital financial services (DFS), and thus reducing both uptake and usage. Let’s explore these issues in more depth:
“To be the preferred Mobile & financial agents services provider in the region with the most reliable security services.” We are working towards our vision with innovative solutions for today’s fast paced world whilst also developing and empowering our Agents to further serve clients better
To put in place a well structured framework for mobile money vendors to ensure high quality and secure MFS services possible.
For Smart and secure MFS services
Recruitments, capacity development, work ethics, business skills…and Exit.
Secured business operations on both sides (customer and agent).
Define a well structured framework(localization, activities and services…)
Customer knowledge/awareness about the services rendered by the agents.
Promotion of national Values in doing business
Assist on Complaints handling and processing on both customers and agents.
Contact Info: +(250) 722 123 338 info@can.rw
Address: Triumph House, KG 11 Avenue, Kimironko, Kigali, Rwanda
